Refund Policy

1. Scope

This Refund Policy applies to all gaming credits, subscription fees, and in-app purchases made on MagicWinClub.in.

2. Eligibility

Refunds are granted only when:

• A technical error prevents gameplay or account access despite multiple login attempts.
• Duplicate charges occur for the same Magic Win purchase.
• We fail to deliver purchased credits within 24 hours of successful payment.

3. How to Request a Refund

1. Log in at MagicWinClub.in using your registered credentials.
2. Navigate to “Support” and choose “Refund Request.”
3. Complete the form with order ID, purchase date, and a brief description of the issue.
4. Submit supporting documents (payment receipt or transaction screenshot).

4. Processing Time

• Acknowledgment: within 24 hours of request submission.
• Review: up to 3 business days by our billing team.
• Resolution: approval or rejection notification via email.

5. Refund Methods

Approved refunds are issued via the original payment method:

• UPI/NetBanking: credited to your bank account within 5–7 business days.
• Credit/Debit Card: refunded to your card by your issuer’s standard cycle.
• Wallet/Credits: returned as MagicWinClub credits with no expiry.

6. Exceptions

No refunds will be issued for:

• Change of mind after gameplay has begun.
• Partial use of credits or subscription.
• Promotional or bonus credits.

7. Contact Us

For assistance, email our support team at support@magicwinclub.in or chat via the “Help” widget after logging in.

8. Policy Updates

We may update this policy to reflect changes in laws or our practices. Continued use of MagicWinClub.in signifies acceptance of the latest version.